Privacy

Product registration

We collect the name, address, telephone number, email address, purchase location, and purchase date you submit. We also record the registration time, a reference number, and whether you chose to receive marketing emails. Registrations are stored in a private Google Sheet used for warranty administration and customer support.

Contacting us

Your name, email address, subject, and message are sent to our support team so we can respond. You receive a transactional acknowledgment. Please do not include payment-card information or sensitive medical information.

Optional marketing

The email subscription checkbox is optional and unchecked by default. Registering a product or contacting support does not subscribe you. If you opt in, we record the consent wording and timestamp. You may withdraw consent through our Contact Us form.

Service providers and security

The website hosting platform processes requests and security information. Google services process registration records and support emails. Server-side validation and submission limits help protect the forms. We do not make the registration Sheet publicly accessible.

Cookies and external sites

We do not add advertising cookies or analytics trackers. The hosting platform may use essential security or sign-in cookies. External retailers and publishers have separate privacy policies.

Your information

For questions or a request concerning your information, use the Contact Us form. This website is operated by Petmedics LLC. We retain registration details for two years after registration and support correspondence for two years after the case closes, unless a longer period is needed for an unresolved claim or applicable obligations. After the retention period, records are deleted or anonymized. Marketing consent and unsubscribe preferences are handled separately. Contact us to request access, correction, or deletion of your information; applicable exceptions may apply.