PRODUCT SUPPORT
A clearer path to answers.
Start with your product instructions or the retailer where you placed your order.
Contact PetMedics
Our support team replies within 1–2 days.
Using your thermometer
Read the dog thermometer FAQ →
Keep the instructions supplied with your product. They are the reference for measurement distance, operating conditions, sensor care, and interpreting the display.
Explore the product and common questions →
I need help with delivery, a return, or an order.
Open the order in the retailer account used for your purchase. The retailer provides the applicable delivery, return, and order-support options.
Where can I find the model number?
Check the label on the rear of the thermometer and its packaging. Keep that information handy when requesting help.
I need the manual or warranty information.
Refer to the documents supplied in the package or the manufacturer contact information printed on it. You can also ask the retailer for the manufacturer's documentation for your exact product.
The reading does not seem right.
Check your manual's positioning, distance, operating conditions, and sensor-care instructions. Do not rely on the device to rule out a health concern. Contact your veterinarian if your dog appears unwell or you are concerned.
Shopping destinations
These links take you to external retailers. Product availability and support options vary.